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Desktop Technician Level 1 (LCAT: Technician Level 1) (Security Clearance required)

Company: FEDDATA
Location: Warner Robins
Posted on: December 2, 2018

Job Description:

Desktop Technician Level 1 (LCAT: Technician Level 1) Position Location: Warner Robins, GA Job Code: 1364 Number of Openings: 10 Description Description:-- ---Install and configure new desktop devices; VOIP phones, computers (thin and thick clients with peripheral devices), KVM, printers, etc. --- Diagnose and resolve Tier 2 related incidents and service requests for end-user devices; i.e.; computing devices, MFDs, VTC systems, LMR, telephony devices, --- Perform problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. --- Accurately record, update and document service requests using the IT service desk system. --- Resolve incidents and replace hardware and software --- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. -- --- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. -- -- Basic Qualifications:-- High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate---s degree and two (2) years of experience. -- ---TS/SCI FSP --- PRIVAC: Sys 1 --- 8570: Security + -- Are you a returning applicant? Previous Applicants: Email: Password: If you do not remember your password click here. Back to Search Results New Search Previous Applicants: Email: Password: If you do not remember your password click here.

Keywords: FEDDATA, Warner Robins , Desktop Technician Level 1 (LCAT: Technician Level 1) (Security Clearance required), Professions , Warner Robins, Georgia

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