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Service Desk Representative with Security Clearance

Company: Segue Technologies Inc
Location: Warner Robins
Posted on: November 10, 2019

Job Description:

Position Summary: Segue Technologies Inc. is seeking a qualified Graduate/Training integrated Management System (G/TIMS) Service Desk Support Representative at Robins AFB, GA. The selected candidate will join the G/TIMS Enterprise Service Desk (ESD) team supporting users of the US Air Force's Air Mobility Command (AMC) and Air Force Reserve Command (AFRC). Position may require weekend and nighttime hours.? Segue is a fun, rapidly growing organization as exemplified by our inclusion in Virginia Business Magazine's best places to work for 9 years in a row. Our compensation package includes: Competitive Annual Salaries, Profit-Sharing and Bonus Incentives, Paid Time Off that Increases with Seniority, Paid Holidays, Life and Disability Insurance, 401K Retirement Plan with Employer Contribution, Dental, Vision, and Health Insurance, Flexible Spending Account, Tuition and Training Reimbursement. Job Duties and Responsibilities include but are not limited to: * Manage and trouble interfaces between G/TIMS and other information systems * Assist with product support functions, provide direct assistance to users, troubleshoot systems/database administration issues and conduct training for AMC/AFRC User's and functional staff * Provide technical and operational support on functional applications, common services applications, G/TIMS hardware, software, and network problems, G/TIMS technical refresh, and G/TIMS related network and database administration * Manage and monitor the G/TIMS network and network security; G/TIMS network accounts; and G/TIMS functionality on workstations, servers and the network to include all user issues that cannot be resolved by the Product Support Team * Perform G/TIMS Software Testing and system configuration testing in preparation of new software releases (beta testing) * Possess a thorough understanding of Air Force training and have experience with training information systems * Responsible for initial entry and updating of syllabi and data * Provide training to new users as well as training that introduces new upgrades, functions, and releases * Monitor customer helpdesk ticket workflow and status * Document issues that arise from local customers * Provide status reports on site activities, as required * Attend team project meetings * Provide analysis and documentation of project-related issues, tasks and related work activities? * Additional duties as required? Required Skills: * Security+ certification (or equivalent DoD IAT level II certification) must be obtained within 90 days * Active Secret DoD Security Clearance * Ex-Military or DoD Contractor * Experience with MS Office product suite? Desired Skills: * Help desk or service desk experience * Strong verbal and written communication skills, including the ability to interface directly with customers? * Strong attention to detail and organizational skills * Experience with JIRA software * Bachelor's degree in Information Technology or related field Segue Technologies, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit our website, www.seguetech.com/careers, to submit an application.

Keywords: Segue Technologies Inc, Warner Robins , Service Desk Representative with Security Clearance, Other , Warner Robins, Georgia

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