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Helpdesk Support Specialist with Security Clearance

Company: S & K TECHNOLOGIES INC
Location: Warner Robins
Posted on: September 5, 2019

Job Description:

Summary: Provide helpdesk and end-user computing support, both hardware and software, for Government Clients using program specific and COTS applications. Manage user accounts and modify permissions as required. Support end-users to efficiently and effectively use Information Technologies and resources to provide them with expert assistance, guidance and training. Manage the scheduling of conference rooms for various activities to include working groups, IPTs, teleconferences, software testing. Sign in guests and provide security/access control to the facility. Essential Duties and Responsibilities Duties and responsibilities consist of, but not limited to, the following: Under supervision, administer all aspects of the desktop computing environment for internal users. Participate in the development of procedures and policies that define acceptable and effective use of the desktop environment. Troubleshoot issues that arise with the desktop environment and develop solutions or workarounds to those issues. Ensure the IT organization is immediately notified when it is made known that the system or any of the applications are down. Be the primary interface to the Government Client User community from within the IT organization. Respond to all desktop support, deployment, and user account and education requests in a professional and timely fashion in accordance with established policies and procedures. Responsibilities: --- Provide day-to-day operation of the help desk and escalate issues beyond help desk area of responsibility to appropriate personnel or reporting chain. --- Maintain program user account artifacts necessary to satisfy multiple DoD audit requirements and process improvement efforts. --- Provide quality desktop support to end users, including support for hardware, printing, applications, and training in a networked environment with minimum end user interruption. --- Manage program user accounts to include creating accounts for new users, modifying user permissions as required by changes in user's mission changes, annually recertify user accounts and purge accounts as necessary. --- Management of hardware inventory (both corporate and GFE). --- Identify, troubleshoot, research, support and resolve system access issues. --- Assure that all support issues are handled in accordance with written Help Desk policies, processes and procedures. --- Provide support for meetings by setting up web conferencing and call-in numbers as appropriate. --- Document processes and procedures as required. --- Sign in guests and ensure any guests allowed entry check-out through the reception area. --- Perform end-user and technical training in supported applications. Other duties as required of the position and/or assigned by the Program Manager, Deputy Program Managers, or the Vice President of Operations on a temporary or extended basis. Supervisory Responsibilities:
This job will not have any direct supervisory responsibilities. Competency:
Must demonstrate ethics, responsibility, confidentiality, professionalism, punctuality and consistent dependability, organizational skills, the ability to perform multi-task productivity standards established, and work effectively as part of a team. Qualifications:
To perform this job successfully, an individual must be able to perform each duty assigned thoroughly and independently, without supervision on short term projects. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the ability of the applicant to qualify and maintain a Secret Security Clearance. Education and/or Experience: --- Associates Degree in Business Administration, Finance, or IT; Bachelors is preferred. --- 3 Years' experience in a business environment; previous exposure in supporting a Government client is preferred. --- Education may be substituted for experience; a combination of education and experience may be used in determining qualification. --- Previous Help Desk experience is preferred. Language Skills:
Must possess an excellent understanding of technical issues; possess the ability to communicate verbally and in written form effectively and the ability to work within U.S. Government contractual realm. This position requires the ability to communicate effectively before groups of customers or employees of the organization. Professional telephone etiquette and knowledge of troubleshooting issues related to user accounts. Demonstrate the ability to manage multiple tasks simultaneously; adaptable to changing requirements and tasks. Mathematical Skills:
Successfully perform basic mathematical functions as required in a business and/or engineering setting. Reasoning Ability:
Demonstrate and apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. Possess problem solving and analytical skills, and the capability to prioritize daily work schedule in keeping with productivity standards.
Computer Skills:
To perform this job successfully, an individual will have knowledge of the Microsoft Windows Operating System, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), and knowledgeable of Web and Network architectures. Certificates, Licenses, Registrations:
Current drivers' license, proof of U.S. citizenship; the ability to obtain DoD security clearance enabling access to various Government facilities/systems. Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily in the standard office environment, and the noise level in the work environment is usually quiet. S&K Engineering & Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. S&K Engineering & Research LLC, is an AA/EEOC/American Indian Hiring Preference employer.

Keywords: S & K TECHNOLOGIES INC, Warner Robins , Helpdesk Support Specialist with Security Clearance, Other , Warner Robins, Georgia

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