Helpdesk Support Specialist

Company: S&K Technologies, Inc.
Location: Warner Robins
Posted on: November 15, 2023

Job Description:

Job Title Helpdesk Support Specialist Education Associate Degree Location Warner Robins, GA 31088 US (Primary) Job Description S&K Technologies, Inc (SKT), owned by the Confederated Salish and Kootenai Tribes, is actively seeking a **Helpdesk Support Specialist** to join our team in Warner Robins, GA. SKT w as formed in 1999 with a vision to become one of the preeminent professional services firms in the country and to provide opportunity and prosperity to the people of the Confederated Salish and Kootenai Tribes (CSKT). Since inception, the enterprise has grown into a family of ten subsidiary companies that support federal and commercial customers around the world. The Helpdesk Support Specialist will supervise the design, installation, configuration, and management of all helpdesk software. Other responsibilities will include, training of other HD staff members, end-user training, end-user support. Providing written documentation of the training, processes, and procedures for the Helpdesk. All qualifications, education, and experience listed in the job description must be able to be demonstrated at an appropriate level for the position through evaluation of the resume, testing, and an interview process as appropriate. Meeting of all qualifications, education, and experience requirements will be at the discretion of Human Resources and the Hiring Manager. Essential Duties and Responsibilities: Customer Service: * Managing of all helpdesk software products, including, helpdesk ticket system, password resets, and mobile device management. * Managing IRM Inventory using helpdesk software, including mobile devices, desktops, laptops, monitors, and printers. * Install new software applications or hardware, coordinating assistance from third parties when necessary. * Analyzes changes in software and hardware and determines the impact of existing production systems, decide when and how software and hardware will be installed. * Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software Documentation & Maintaining Industry Expertise: * Work with other IRM staff to establish written processes for deploying equipment, inventory management, and other helpdesk functions. * Maintain an adequate level of knowledge of operating systems and application software being used to provide high-level support to users. * Participate in team meetings, providing input and suggestions. * Gather bid prices on equipment and supplies needed. Other: * Perform duties of the Senior Systems Manager as assigned in his/her absence. * Perform remote maintenance on the system when required. * Attend technology seminars, classes, or other training offered on current and new technologies. * Maintain confidentiality with information obtained through working responsibilities. * Perform other related duties as assigned by the Senior Systems Manager or the Director of Information Technology. Job Requirements To perform this job successfully, an individual must be able to perform each duty assigned thoroughly and independently, without supervision on short term projects. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. License/Certificate/Registration: * Associate degree in Computer Science or related field * In the absence of a degree, the incumbent must exhibit an equivalent combination of education, training, and experience that demonstrates the required qualifications * The incumbent must have a minimum of 1 years of work experience in a Client/Server environment with a minimum of 300 users * A minimum of 6 months experience with the Manage Engine Service Desk Plus and Desktop Central products, preferred * Service Desk Plus Product Associate, MECPA, Service Desk Plus * Desktop Central, Product Associate, MECPA, Desktop Central Special knowledge, skills & abilities: * Language Skills: Must possess an excellent command of the English language, both written and verbal. The candidate must have the ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. This position requires the ability to write routine reports and correspondence and must be able to speak effectively before groups of customers or employees of the organization. * Reasoning Ability: Demonstrate and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Possess problem-solving skills and the capability to prioritize daily work schedule in keeping with productivity standards. * Computer Skills: To perform this job successfully, the individual should have intermediate technical and administrative knowledge of computers, software and general office equipment including knowledge of IT industry principles and practices, IT domain architecture, standard operating platforms, major software products, and computer hardware and peripherals. Working Conditions: Office environment for most workdays. Occasional travel within local area to support other GA facilities. Drivers License required. This position may require overtime and irregular hours to perform maintenance on infrastructure to mitigate the impact on the user production environment. SKT is an EEO/AA/Disabled/Veterans Employer. *Knowledge of The Past. Vision for The Future.*

Keywords: S&K Technologies, Inc., Warner Robins , Helpdesk Support Specialist, Other , Warner Robins, Georgia