Helpdesk Support Specialist
Company: S&K Technologies, Inc.
Location: Warner Robins
Posted on: November 15, 2023
|
|
Job Description:
Job Title Helpdesk Support Specialist Education Associate Degree
Location Warner Robins, GA 31088 US (Primary) Job Description
S&K Technologies, Inc (SKT), owned by the Confederated Salish
and Kootenai Tribes, is actively seeking a **Helpdesk Support
Specialist** to join our team in Warner Robins, GA. SKT w as formed
in 1999 with a vision to become one of the preeminent professional
services firms in the country and to provide opportunity and
prosperity to the people of the Confederated Salish and Kootenai
Tribes (CSKT). Since inception, the enterprise has grown into a
family of ten subsidiary companies that support federal and
commercial customers around the world. The Helpdesk Support
Specialist will supervise the design, installation, configuration,
and management of all helpdesk software. Other responsibilities
will include, training of other HD staff members, end-user
training, end-user support. Providing written documentation of the
training, processes, and procedures for the Helpdesk. All
qualifications, education, and experience listed in the job
description must be able to be demonstrated at an appropriate level
for the position through evaluation of the resume, testing, and an
interview process as appropriate. Meeting of all qualifications,
education, and experience requirements will be at the discretion of
Human Resources and the Hiring Manager. Essential Duties and
Responsibilities: Customer Service: * Managing of all helpdesk
software products, including, helpdesk ticket system, password
resets, and mobile device management. * Managing IRM Inventory
using helpdesk software, including mobile devices, desktops,
laptops, monitors, and printers. * Install new software
applications or hardware, coordinating assistance from third
parties when necessary. * Analyzes changes in software and hardware
and determines the impact of existing production systems, decide
when and how software and hardware will be installed. * Set up
equipment for employee use, performing or ensuring proper
installation of cables, operating systems, and appropriate software
Documentation & Maintaining Industry Expertise: * Work with other
IRM staff to establish written processes for deploying equipment,
inventory management, and other helpdesk functions. * Maintain an
adequate level of knowledge of operating systems and application
software being used to provide high-level support to users. *
Participate in team meetings, providing input and suggestions. *
Gather bid prices on equipment and supplies needed. Other: *
Perform duties of the Senior Systems Manager as assigned in his/her
absence. * Perform remote maintenance on the system when required.
* Attend technology seminars, classes, or other training offered on
current and new technologies. * Maintain confidentiality with
information obtained through working responsibilities. * Perform
other related duties as assigned by the Senior Systems Manager or
the Director of Information Technology. Job Requirements To perform
this job successfully, an individual must be able to perform each
duty assigned thoroughly and independently, without supervision on
short term projects. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
License/Certificate/Registration: * Associate degree in Computer
Science or related field * In the absence of a degree, the
incumbent must exhibit an equivalent combination of education,
training, and experience that demonstrates the required
qualifications * The incumbent must have a minimum of 1 years of
work experience in a Client/Server environment with a minimum of
300 users * A minimum of 6 months experience with the Manage Engine
Service Desk Plus and Desktop Central products, preferred * Service
Desk Plus Product Associate, MECPA, Service Desk Plus * Desktop
Central, Product Associate, MECPA, Desktop Central Special
knowledge, skills & abilities: * Language Skills: Must possess an
excellent command of the English language, both written and verbal.
The candidate must have the ability to read and interpret documents
such as operating and maintenance instructions, and procedure
manuals. This position requires the ability to write routine
reports and correspondence and must be able to speak effectively
before groups of customers or employees of the organization. *
Reasoning Ability: Demonstrate and apply common sense understanding
to carry out instructions furnished in written, oral, or diagram
form. Possess problem-solving skills and the capability to
prioritize daily work schedule in keeping with productivity
standards. * Computer Skills: To perform this job successfully, the
individual should have intermediate technical and administrative
knowledge of computers, software and general office equipment
including knowledge of IT industry principles and practices, IT
domain architecture, standard operating platforms, major software
products, and computer hardware and peripherals. Working
Conditions: Office environment for most workdays. Occasional travel
within local area to support other GA facilities. Drivers License
required. This position may require overtime and irregular hours to
perform maintenance on infrastructure to mitigate the impact on the
user production environment. SKT is an EEO/AA/Disabled/Veterans
Employer. *Knowledge of The Past. Vision for The Future.*
Keywords: S&K Technologies, Inc., Warner Robins , Helpdesk Support Specialist, Other , Warner Robins, Georgia
Click
here to apply!
|