Client Service Associate
Company: Jackson Hewitt
Location: Warner Robins
Posted on: January 27, 2023
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Job Description:
*ATTENTION Employment Seekers!* *We at Jackson Hewitt offer
something few companies can offer: true work schedule flexibility.
Our store front on S. Houston Lake Rd. in Warner Robins, GA and
both Walmart locations in Warner Robins have openings for Client
Service Associates (CSAs) wishing to work full time, part time, day
shift, night shift, weekends, or weekdays. Salary is $11-12 per
hour. Our CSAs are also encouraged to take advantage of paid
on-the-job training in order to advance to tax preparer positions,
which offer increased pay plus bonuses and commissions.* Jackson
Hewitt and its Franchisees provide an invaluable service in guiding
our clients through the tax codes, rules, and processes. We do this
with integrity, quality, and consistency. This is something that
the vast majority of taxpayers don't receive from DIY or other
assisted providers. We take pride in that. The role you play is
critical to our success and together we are "Working Hard for the
Hardest Working Americans". This is our mission and it's a large
part of why we work here. Together we are highly passionate about
what we do, and how we can help our clients. Doing taxes is much
more than filling in some forms. For most Americans, their tax
return is the biggest single financial event of the year, and it
can be quite an emotional experience. That's where you come in! We
are here to ease their stress and provide expert customer service
and tax knowledge. *Flexible Schedules Available: * Day shift Night
shift Weekends Weekdays Full-time or Part-time *Are you: * Looking
to learn a new career and break into the tax industry? Someone who
has gaps in their work history or is looking to boost their skills
and resume? Someone who has been out of the workforce over the last
year while at home with family? New to the workforce or with
limited experience/education, but a willingness to learn? Retired
and want to continue to make an impact? Someone without a college
diploma? No problem! A Veteran or military personnel transitioning
from the service? Part of a military family that moves often with
deployments? A recent college graduate or current college student?
A stay-at-home parent who needs a flexible work schedule? A gig
worker or looking to add a second income? Bilingual? Bilingual
candidates are highly encouraged to apply! *What you'll do here: *
The Seasonal Client Service Associate supports the district with a
variety of duties to include greeting clients, scheduling
appointments, marketing to local businesses, and tech set-up. The
position coordinates client flow and assists in preliminary data
entry and document collection to support an efficient and positive
tax preparation experience. This position has access to and
regularly works with information of a sensitive, highly
confidential nature. This position promotes the Jackson Hewitt
brand through the delivery of superior customer service. Greets all
potential clients with a friendly and professional demeanor.
Engages in conversation with potential clients to share information
about Jackson Hewitt's services and promotions. Quickly and
accurately verifies and enters customers' personal and Form W-2
information into Jackson Hewitt's proprietary software. Assists
with scheduling tax preparation appointments. Monitor client flow
at the location and keep clients engaged during periods of wait
time. Monitor client activity and take initiative to answer phones
and resolve client issues. Meets set-up deadlines to ensure office
locations meet brand/marketing appearance standards in time for
office openings. Provides equipment service at Jackson Hewitt
locations to assemble, repair, or teardown furniture, computers,
tech, or kiosk components using hand tools. Assists in maintaining
a clean and inviting workplace, this may include removal of trash,
vacuuming or sweeping, cleaning counters, cleaning glass, etc.
Assist leadership in marketing and recruitment efforts, as needed.
*Skills you'll bring for success: * Good interpersonal and
communication skills. Demonstrated ability in working in a
high-volume retail environment preferred. Basic knowledge of
computer functions required to include setup of office computer
systems and the ability to troubleshoot issues. Customer service or
sales experience preferred. Reliable transportation and a valid
driver's license and insurance are preferred. High School
Diploma/GED or equivalent related business experience preferred.
Job Types: Full-time, Part-time, Temporary Pay: $11.00 - $12.00 per
hour Benefits: * Flexible schedule * Paid training Schedule: * 8
hour shift * Day shift * Holidays * Monday to Friday * Weekend
availability Ability to commute/relocate: * Warner Robins, GA:
Reliably commute or planning to relocate before starting work
(Required) Experience: * Customer service: 1 year (Preferred) Work
Location: One location
Keywords: Jackson Hewitt, Warner Robins , Client Service Associate, Other , Warner Robins, Georgia
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