Customer Experience Coor
Company: The TJX Companies Inc
Location: Warner Robins
Posted on: January 20, 2023
Job Description:
Style is never in short supply at our more than 1,000 TJ Maxx
stores. They all have different products, but the same commitment
to the thrill of the find. From designers straight off the runway
to statement jewelry, we offer exciting surprises that make the
everyday a little more fun. Same with working here. Our environment
is ever-changing, yet always encouraging. Each shift is a new
opportunity to Discover Different.Posting Notes: TJ Maxx Store
Watson Blvd Warner Robins GA 31093 Job Summary: Responsible for
promoting an excellent customer experience. Oversees a team of
Associates at front of store ensuring prompt, courteous customer
service and promotion of loyalty programs. Leads by example by
engaging and interacting with all customers, and maintaining a
clean and organized store. Responsibilities:
- Role models exceptional customer service
- Creates a positive internal and external customer
experience
- Promotes a culture of honesty and integrity; maintains
confidentiality
- Takes an active role in training and mentoring Associates on
front end principals using appropriate company resources and
tools
- Trains and coaches Associates on personalizing the customer
experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs,
and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a
positive customer experience
- Ensures Associates execute tasks and daily activities in
accordance with store plan; reprioritizes as needed
- Communicates accurately and effectively with management and
Associates when setting and addressing priorities; provides
periodic progress updates
- Provides and accepts ongoing recognition and constructive
feedback
- Partners with Management on Associate training needs to
increase effectiveness
- Ensures adherence to all labor laws, policies, and
procedures
- Promotes credit and loyalty programs during customer
interactions
- Supports and participates in store shrink reduction goals and
programs
- Promotes safety awareness and supports maintenance of a
risk-free environment
- Performs other duties as assigned Requirements:
- Available to work flexible schedule to support business needs,
including nights and weekends.
- Strong understanding of merchandising techniques
- Capable of handling multiple tasks at one time
- Strong organizational skills with attention to detail
- Ability to respond appropriately to changes in direction or
unexpected situations
- Team player, working effectively with peers and supervisors to
accomplish tasks
- Strong communication skills
- Ability to train others
- One year retail and 6 months of leadership experience. At TJ
Maxx there's so much potential to discover something new. A new day
means new merchandise, and a fresh chance to reinvent retail.
Discover Different means that we want you to bring your whole self
and your sense of style to work with you every day - just as
Associates do throughout the entire TJX family, which includes
Marshalls, HomeGoods, Sierra, and Homesense.Discover Different also
means we embrace each other's differences and unique perspectives.
We consider all applicants for employment without regard to race,
color, religion, gender, sexual orientation, national origin, age,
disability, gender identity and expression, marital or military
status. We also provide reasonable accommodations to qualified
individuals with disabilities in accordance with the Americans with
Disabilities Act and applicable state and local law. Posting Notes:
TJ Maxx Store Watson Blvd Warner Robins GA 31093
Keywords: The TJX Companies Inc, Warner Robins , Customer Experience Coor, Other , Warner Robins, Georgia
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