Facility MSW I
Company: Fresenius Medical Care North America
Location: Warner Robins
Posted on: November 15, 2022
**PURPOSE AND SCOPE:**
Supports FMCNA's mission core values expected behaviors and
customer service philosophy. Adheres to the FMCNA Compliance
Program including following all regulatory and FMS policy and
Provides psychosocial services to patients treated by the facility
including in-center and home dialysis patients (if applicable)
utilizing Social Work Theory of Human Behavior and accepted methods
of social work practice. Works with the health care team to promote
positive adjustment rehabilitation and improved quality of life for
our patients. In collaboration with the interdisciplinary team
informs educates and supports staff in understanding the emotional
psychological and behavioral impact of Chronic Kidney Disease on
the patient and family to ensure comprehensive quality care of our
patients. Supports the FMCNA commitment to the Quality Indicators
and Outcomes and Quality Assessment and Improvement (QAI)
Activities including those related to patient satisfaction and
quality of life and actively participates in process improvement
activities that enhance the likelihood that patients will achieve
the FMCNA Quality Goals. Adheres to all requirements of the FMCNA
Compliance Program and all FMS policy requirements. This is an
entry level MSW role.
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
+ Responsible for driving the FMS culture through values and
customer services standards.
+ Accountable for outstanding customer service to all external and
+ Develops and maintains effective relationships through effective
and timely communication.
+ Takes initiative and action to respond resolve and follow up
regarding customer services issues with all customers in a timely
PRINICIPLE RESPONSIBILITIES AND DUTIES RELATED TO PATIENT CARE:
Patient Assessment/Care Planning Counseling:
+ As a member of the interdisciplinary team assesses patients'
psychosocial status strengths and areas of need that may affect
rehabilitation and optimal treatment outcomes as part of the
comprehensive patient assessment.
+ Participates in care planning in collaboration with the patient
and healthcare team to identify effective interventions that will
help the patient meet rehabilitation treatment goals and improve
quality of life.
+ Utilizes FMS Ultra Care patient education programs established
social work theory and methods and quality of life measurement
instruments as part of assessment and care planning to resolve
barriers and meet patient treatment goals.
+ Provides established outcomes driven psycho-educational
counseling methods aimed at improving areas of need treatment
adherence vocational/educational rehabilitation and/or quality of
+ Provides supportive and goal directed counseling to patients who
are seeking transplant.
+ Assesses patient awareness of advance directives; assists with
accessing advance directive forms/information and facilitates
discussion of advance directive wishes if necessary with the
healthcare team and the patient's family/support persons.
+ Will provide general information about Do Not Resuscitate Orders
and Advanced Directives
+ Provides information and assists the team and patient with
referral to community resources (home health services vocational
rehabilitation etc.) to facilitate optimal treatment outcomes.
+ In collaboration with the physician and nurse participates in the
discussion of patient DNR status in the facility to ensure patient
understanding and informed decision making.
+ Provides usual care and/or Social Work Intensive to address
non-adherence and quality of life concerns for all patients
+ Knowledgeable of and adheres to FMCNA Social Work Policy
+ Assess patient knowledge of kidney disease for barriers that may
affect adherence to treatment. Works with patient family and health
care team to provide education tailored to the patient's learning
style and needs.
+ With other members of the interdisciplinary team provides
appropriate information about all treatment modalities. Facilitates
the transplant referral process and collaborates with
interdisciplinary team if delegated by Clinical Manager.
+ Provides ongoing education to patient/family regarding
psychosocial issues related to End Stage Renal Disease (ESRD) and
all support services that are available.
+ Reviewed patient rights and responsibilities grievance
information (company and network) and other facilities policies
with patient and/or the patients' representative to ensure
patients' understanding of the rights and expectations of them.
+ Collaborates with the team on appropriate QAI activities.
+ Understands the referral and admission process and supports the
clinic in regard to the patient needs for scheduling to maximize
adherence and adjustment
Insurance and Financial Assistance:
+ Collaborates with facility management Financial Coordinators and
Billing Group staff to address patient issues related to
+ In collaboration with Financial Coordinators provides information
and education to patients about payment to dialysis (federal state
commercial insurance state renal programs AKF HIPP and entitlement
+ Maintains current knowledge regarding local
vocational/educational rehabilitation programs and assist patients
with referral and access to vocational rehabilitation to enable
them to remain employed become employed or receive education.
+ (Reassess patient demographic and insurance information changes
every quarter. Notifies all appropriate departments of changes.
+ Understands FMCNA financial policies and procedures as they
related to patient services. Collaborate with Financial
Coordinators to educate patients about programs that may be
available to assist with uncovered services how to resolve billing
concerns and understand financial responsibilities.
+ Assist with interview process and decision to hire new personnel
if requested by CM or AM/DO.
+ Works with the administrative support staff to maintain updated
patient resource lists (e.g. maintain updated list of
+ Develops and provides training to staff pertaining to
psychosocial topics as needed. Trains staff in Ultra Care Programs
+ Other duties as assigned.
**PHYSICAL DEMANDS AND WORKING CONDITIONS** **:**
+ The physical demands and work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
+ Travel Required (if multiple facilities)
+ Masters In Social Work Required
**EXPERIENCE AND REQUIRED SKILLS** **:**
+ 0 - 2 years' related experience.
+ State Specific Licensure required
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual
**Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state
Keywords: Fresenius Medical Care North America, Warner Robins , Facility MSW I, Other , Warner Robins, Georgia
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