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Teller - Customer Service Representative

Company: Morris Bank
Location: Warner Robins
Posted on: May 31, 2021

Job Description:

Teller/CSR - Houston County

SUMMARY

Accountable for the delivery of exceptional customer service through efficient managing of customer interactions and assumes a role in developing new customer relationships and enhancing existing relationships. Additionally, will serve as a teller by providing prompt, efficient and accurate customer service functions, representing the Bank in a courteous, professional manner.

ESSENTIAL FUNCTIONS

  • Provides courteous and professional customer service
  • Accepts deposits and cashes checks to customer's accounts
  • Cross-sells the Bank's services and products
  • Processes credit card deposits and credit card advances
  • Sells and redeems U.S. Savings Bonds
  • Accepts loan payments and safe deposit box rental payments
  • Admits customers to safe deposit boxes
  • Answer customers inquires and gives balances
  • Balances transactions at end of day and verifies cash totals
  • Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program
  • Performs other duties as assigned by management
  • Cross train in other areas of Banking Center.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

  • High School Diploma or GED
  • Previous Teller experience a plus
  • Six months cash handling experience in retail/sales required
  • Excellent Communication and Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees
  • Excellent Organizational and Time Management Skills
  • Computer Literacy
  • Willingness to successfully complete teller training and any other compliance training
  • General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred.

PHYSICAL REQUIREMENTS

  • Requires an occasion, short distance movement of coin bags, which may weigh as much as 50 lbs
  • Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone

EQUIPMENT USED

Computer, telephone, fax machine, scanner, copier, printer, encoder

SUPERVISORY REQUIREMENTS: None

WORKING CONDITIONS

  • Requires substantial contact with the general public
  • Will require travel to other offices to provide assistance or attend meetings. Also, travel for seminars and training.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Keywords: Morris Bank, Warner Robins , Teller - Customer Service Representative, Other , Warner Robins, Georgia

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