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Help Desk Specialist

Company: Apex Systems
Location: Warner Robins
Posted on: April 3, 2021

Job Description:

Position: Help Desk Specialist Location: Warner Robins, Georgia As a Help Desk Specialist, you are responsible for assisting USAF Client Support Administrators (CSA) with trouble tickets. Responsibilities:

  • Install and configure workstations.
  • Install hard disk and load operating systems.
  • Troubleshoot hardware/software issues.
  • Must be able to utilize network monitoring tools and report anomalies to the senior client support technician.
  • Must manage user accounts in active directory environment using the AFNet DRA application.
  • Provide software problem resolution to include reporting outages in a problem report format, assist in maintaining a standard software configuration across like platforms, and recommend and implement performance tuning of applicable software.
  • Load and configure COTS/GOTS software.
  • Install/troubleshoot and support of local area network hardware, software and applications on layer 1 and 2.
  • Provide remedial maintenance on all government owned hardware and isolate and correct faults.
  • Maintain operating systems and COTS/GOTS software to ensure all systems are operable to the same standards as hardware maintenance above.
  • Provide software problem resolution to include reporting outages in a problem report format, assist in maintaining a standard software configuration across like platforms, and recommend and implement performance tuning of applicable software.
  • Load and configure COTS/GOTS software on any platforms as directed by the Government, to include both newly acquired software and revision/upgrade packages provided by COTS/GOTS vendors. Required:
    • 2 Years of related work experience
    • Must hold Secret Security Clearance
    • Candidates must have COMP TIA Security + certification
      • Strong verbal and written communications skills including presentation skills.
      • Ability to work collaboratively with employees
      • An aptitude for understanding how technology products and solutions solve business problems as well as the competitive landscape.
      • Ability to communicate with senior managers about their business challenges Desired:
        • Experience using Remedy
        • Directly related DoD/USAF experience
        • Bachelor's Degree or equivalent experience. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . - provided by Dice

Keywords: Apex Systems, Warner Robins , Help Desk Specialist, Other , Warner Robins, Georgia

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