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Senior Customer Specialist

Company: carmax
Location: Warner Robins
Posted on: August 20, 2020

Job Description:

6116 - Warner Robins - 551 S. Houston Lake Rd., Warner Robins, Georgia, 31088

CarMax, the way your career should be!

General Summary:

Under limited supervision performs all duties of a SFS Customer Specialist I, II, & III. Facilitates the direction of work and disseminates tasks from the management team to other Customer Specialists in all areas of work. Reports behaviors, attendance, performance and tardiness of other Customer Specialists to a manager. May control building keys and security codes

Principle Duties and Responsibilities:

• Opens and closes the store per schedule. Provides periodic management coverage for the store in absence of the management team.

• Responsible for delegating and directing the store’s work flow, answering questions related to any store transaction, handling customer issues/concerns and following up on delegated work tasks.

• Train new associates and existing associates using the Customer Specialist Position Development Plan (PDP).

• Interact with customers, other associates and team members to provide outstanding internal and external customer service.

• Follow and execute strategies to achieve store’s sales budgets.

• Sell vehicles to meet individual and store sales goals by following and implementing CarMax approved processes.

• Process paperwork associated with retail vehicle sales including, but not limited to: Printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.

• Conduct vehicle condition assessments and conveys results to Buyer or Senior Buyer for analysis and appraisal of value of vehicle.

• Create, review, and close repair orders for work performed. Route work to repair specialist and ensure accuracy of all labor, parts and sublet documentation for billing.

• Manage multiple payment types including but limited to: Receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.

• Ensure daily maintenance and security of the display areas and work-in-progress zones. Assist with indoor and outdoor merchandising as directed.

• Adhere to all CarMax policies and procedures.

Job Specifications:

Work requires ability to:

• Create and maintain a positive work environment.

• Demonstrate exceptional communication skills, attention to detail, adhere to code of business conduct and associate integrity policy; adhere to attendance standards, and willingness to work as part of a team.

• Delegate effectively and follow up.

• Make decisions using independent and sound judgment.

• Perform multiple duties in a high energy, fast-paced working environment.

• Use miscellaneous computer programs, demonstrating intermediate PC skills.

• Read, interpret, and transcribe data in order to maintain accurate records.

• Lift objects that weigh as much as 25 lbs.

• Position requires a valid driver’s license.

• Complete all phases of Customer Specialist training.

• Meet Customer Specialist III performance standards.

Working Conditions:

• Flexible to work in an indoor/outdoor environment, ability to walk or stand for long. periods of time, and be able to work in any inclement weather for several hours.

• Flexible work hours with shifts that may include nights, weekends, and holidays.

• Follow all CarMax, state, and federal policies, laws, rules and regulations, including, but not limited to: O.S.H.A and EPA, Personal Protective Equipment, proper waste disposal in required areas, Asset Protection, Integrity and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: carmax, Warner Robins , Senior Customer Specialist, Other , Warner Robins, Georgia

Click here to apply!

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