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Support Services Clerk

Company: Robins Financial Credit Union
Location: Warner Robins
Posted on: February 16, 2020

Job Description:

Responsible for ensuring that Robins Financial Credit Union's interest in all collateralized consumer loans are protected by the required level of insurance coverage as outlined in Robins Financial policies, procedures and regulations, posting force placed coverage premiums when necessary. Complete GAP and MRC Servicing, Assisting with Support Services functions, including but not limited to the appraisals, quality control and title functions.Directly Manages Position(s): N/AIndirectly Manages Position(s): N/AQualifications: Job Education and Experience Required:

High school diploma or equivalent1 year financial institution experiencePreferred Education, Certifications, & Experience (in addition to above):1 year insurance processing experienceKnowledge and Job Performance Requirements:
Knowledge of Insurance policies and coverage, basic lending functions.
Skills: Customer Service, basic accounting, computer (data entry, Word, Excel, etc), strong communication (written and oral), organizational, and time management.Essential Functions:
Monitor Collateral Protection Insurance Program (CPI):
Analyze collateral coverage reports on a weekly basis to determine coverage deficiencies, working with the corresponding department to make any necessary adjustments
Process force placed insurance premiums upon receipt, remitting appropriate payment to vendor, and indicating collateral insurance deficiencies on member accounts by modifying loan records, placing appropriate warning and tracking records
Work with employees, members and vendors to rectify collateral insurance deficiencies, ensuring a high level of customer service
Credit members' loans with premium refunds upon receipt, revising corresponding loan record information, tracking records and warnings
Sort daily insurance mail forwarding information to the appropriate party as needed
Maintain and balance general ledger accounts, providing appropriate supporting documentation to the Accounting department
Complete loan administrative duties including but not limited to: GAP and MRC servicing often working with outside vendors
Complete tasks with a high regard for accuracy
Assist in resolving member issues
Additional Functions:
Assist with other Support Services functions as needed
Assist with the appraisal processes, Quality Control and Title functions as outlined by management
Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

Keywords: Robins Financial Credit Union, Warner Robins , Support Services Clerk, Other , Warner Robins, Georgia

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