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Support Services Clerk

Company: Robins Financial Credit Union
Location: Warner Robins
Posted on: February 5, 2020

Job Description:

Responsible for ensuring that Robins Financial Credit Union's interest in all collateralized consumer loans are protected by the required level of insurance coverage as outlined in RFCU policies, procedures and regulations, posting force placed coverage premiums when necessary. Processing accounts that receive invalid address notifications to include analyzing the accounts to determine valid contact information. Assisting with Support Services functions, including but not limited to the quality control and title functions.Directly Manages Position(s): N/AIndirectly Manages Position(s): N/AQualifications: Job Education and Experience Required:- High school diploma or equivalent- 1 year financial institution experience Preferred Education, Certifications, & Experience (in addition to above):- 1 year insurance processing experience Knowledge and Job Performance Requirements:- Knowledge of Insurance policies and coverage, basic lending functions.- Skills: Customer Service, basic accounting, computer (data entry, Word, Excel, etc), strong communication (written and oral), organizational, and time management.Essential Functions: Monitor Collateral Protection Insurance Program (CPI):- Analyze collateral coverage reports on a weekly basis to determine coverage deficiencies, working with the corresponding department to make any necessary adjustments- Process force placed insurance premiums upon receipt, remitting appropriate payment to vendor, and indicating collateral insurance deficiencies on member accounts by modifying loan records, placing appropriate warning and tracking records- Work with employees, members and vendors to rectify collateral insurance deficiencies, ensuring a high level of customer service- Credit members' loans with premium refunds upon receipt, revising corresponding loan record information, tracking records and warnings- Sort daily insurance mail forwarding information to the appropriate party as needed- Maintain and balance general ledger accounts, providing appropriate supporting documentation to the Accounting department Complete Verification of Deposit Requests, including those received electronically by the Social Security Administration and Medicaid/Medicare:- Ensure requests have proper member authorization prior and are within recommended timeframes prior to completionProcess Returned Mail:- Notate accounts according to procedures Monitor the accounts to determine appropriate action per procedures Additional Functions:- Assist with other Support Services functions as needed- Assist with the appraisal processes, Quality Control and Title functions as outlined by management Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

Keywords: Robins Financial Credit Union, Warner Robins , Support Services Clerk, Other , Warner Robins, Georgia

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