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Field Service Technician

Company: Nesco Resource
Location: Warner Robins
Posted on: July 27, 2022

Job Description:

The largest independent technology support organization in North America is seeking a Wide Format Printer Technician on a temp to perm Field Service Technician in Warner Robins, GA. If you are someone who is reliable to service to Client customers with leased, purchased, or third-party equipment and can take on as the technical expert, this is the job for you! Our client will even be providing a company van at no expense to you! Also, having computer and mechanical aptitude skills is a plus!Things to Know:

  • Hours: Full-time, 1st shift, M-F, 8 am - 5 pm
  • Must be vaccinated (Covid)
  • Certifications - A+ will be a plusRequirements:
    • Standby and travel are a requirement, up to 200 miles generally.
    • Minimum 2 years of Printer / Copier repair experience in the public sector.
    • Experience installing & troubleshooting Client printer or similar.
    • Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking.
    • Must be able to travel throughout the county and outlying areas.
    • Must be able to work overtime when required and available to be on-call per schedule.
    • Must submit to and pass a Pre-Employment Drug and Background check.As a Field Service Technician, you will be:
      • Ascertain equipment performance problems from Customer.
      • Diagnose machine performance problem on wide format printers like Lexmark, Client and EPSON
      • Fix machine through repair of parts, subassemblies, retrofit, and subassemblies; vacuum parts, machine & area as necessary.
      • Test machine for performance.
      • Provide preventive maintenance to all machines after service call.
      • Check client's inventory of machine supplies.
      • Instruct Customers/machine operators on machine operation.
      • Complete required machine service logs, inventory sheets, and clear call on Laptop computer (PWS).
      • Provide quality customer and relations through use of Customer management skills and other CBU Employees and provide back up to other techs in Workgroup.
      • Escalate technical issues to Field Engineering as necessary and customer issues to manager if unable to resolve.
      • Provide asset management of assigned parts, tools and other Client Assets & strive for continual process improvements.Other Duties:
        • Maintain parts and inventory.
        • Drive/walk to customer locations.
        • Operate cell phone, Laptop computer PWS.
        • Use Laptop computer (PWS), keypad on console, manuals for diagnosis.
        • Time management & Vehicle Management.
        • Interaction with other work group members.
        • Attend technical training.
        • Complete required Safety training topics annually.Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Warner Robins , Field Service Technician, IT / Software / Systems , Warner Robins, Georgia

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