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District Trainer

Company: Storage Rentals of America
Location: Warner Robins
Posted on: May 9, 2022

Job Description:

Job DescriptionBecome the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 250 locations across 17 states. Our mission is to provide affordable, clean, and secure self-storage facilities in the communities we serve. We strive to ensure superior customer service and great value for our customers.At Storage Rentals of America, we offer a career with opportunity to grow. We strongly believe in developing our talent and promoting from within.The District Trainer is responsible for training Property Managers by utilizing best practices and model superior customer service, while achieving sales objectives through unit rentals, unit insurance and selling supplies. Duties and Responsibilities:

  • Lead District training initiatives. Train, coach and lead operational standards, best practices in customer relations and new company processes to Property Managers.
  • Conduct all new hire training in person in accordance with the Rise Training Platform and SROA Operations Manual.
  • Perform Property Manager duties when assigned as coverage at a property.
  • Completes a Monthly Checklist Review when assigned as coverage at a property.
  • Resolve second level customer escalations. Refers escalations to District Manager as necessary.
  • Assist in screening applicants as required.
  • Assist with district administration functions including Bank deposit reconciliations, Reservation reviews, Accounts Receivable reviews, Auction validations and other assigned processes.
  • Conduct lock cuts / DTM process assigned as coverage at a property.
  • Assist with acquisitions process including unit audits, lease audits and new employee training.
  • Perform other duties as assigned. Qualifications:
    • Ideal candidate will have a minimum of one year as a Property Manager at Storage Rentals of America or two years industry experience as a Senior Store Manager /Property Manager.
    • Proficient in Microsoft Office: Word, Excel, and Outlook. Experience using software programs.
    • Strong communication and interpersonal skills.
    • Must be able to work independently and as a part of a small team.
    • Excellent problem resolution skills including the ability to use tact and diplomacy to maintain professional, harmonious relationships with customers in person and over the phone.
    • High School Diploma or GED equivalent.
    • Valid Driver's License and access to reliable transportation. Must be willing to travel to district properties including future acquisitions. SROA Offers:
      • Competitive hourly pay with bonus potential
      • Medical/Dental/Vision Coverage
      • Generous 401(k) match
      • Paid Time Off
      • Work life balance with no evening hours and Sundays off
      • Learning and development opportunities to maximize your potential
      • Great Culture
      • Opportunity to work independentlyWe are an equal employment opportunity employer.

Keywords: Storage Rentals of America, Warner Robins , District Trainer, Human Resources , Warner Robins, Georgia

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