Part-Time Customer Service/Dispatch
Company: Ace Home Services
Location: Cartersville
Posted on: May 3, 2024
Job Description:
Part-Time Customer Service Representative -Compensation
DetailsPay range of $17.00-$20.00 per hour - -Schedule (Can be a
little flexible on weeknight evening hours)Tuesday, Wednesday,
Thursday, and Friday 5:30PM-9:00PMSaturday 8:00AM-5:00PMSunday &
Monday OFF -Who we areA-Total Plumbing is now an Ace Hardware
Company. At Ace Hardware Home Services, we are backed by a brand
that customers have trusted for over 100 years. You can trust that
you can build a career you will be proud of. A career with
excellent income, a consistent work schedule and opportunities for
advancements. Your essential contributions will be appreciated,
respected, and rewarded. Here you won't just "have a job," you will
be helping us to reshape the future of home services by providing
reliable, best-in-class service to your neighbors in your
community. -What You'll Do:
- Provide unmatched customer service.
- Ensure the service department provides exceptional customer
service through inventive problem solving and clear communication
with our customers. -
- Learn all services and product offerings to effectively
communicate with our customer base. -
- Respond to customer inquiries by email or telephone providing
an unequaled first impression.
- Answer inbound phone calls regarding billing issues, product
problems, service questions and general customer concerns.
- Make outbound calls to schedule field service appointments and
inquire about seasonal maintenance requirements.
- Maintain a high level of professionalism with clients and
working to establish a positive rapport with every caller.
- Update customer information in the customer service database
during and after each call.
- Work with the management team to stay updated on product
knowledge and be informed of any changes in company policies.
- Impact the company's bottom line by problem solving and turning
frustrated clients into repeat customers. -What you need to
succeed: -
- Two years of customer service and/or field service logistics
experience.
- Strong Computer skills - MS Office, database management, etc.
-
- Hours include rotating 8.5 hour shifts to cover 7am-7pm and a
rotating weekend schedule (seasonal).
- Clear, confident, & effective communicator over the phone (with
customers) and in person (with team).
- Strategic thinker who possesses the ability to anticipate
problems and find solutions.
- Strong organization skills with attention to detail.
- Good time-management, possessing the ability to balance
priorities.
- Self-starter and able to work successfully without
supervision.
- Competitive, ambitious and results oriented, energized by
achieving and exceeding goals.Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
-
- Talk and hear, both in person and by telephone. -
- Use hands repetitively to operate standard office equipment.
-
- Must be able to lift up to 15 pounds at times. -
- Close vision, distance vision. - -Why should you join our team?
-We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love,
Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility.
Love. You don't often see values like these in most corporate
statements, but Ace is different. These things are important to us.
They represent our commitment to the company, our employees, and to
the Ace brand. -In addition to providing our employees a great
culture, we offer competitive benefits* that address life's
necessities and perks, many of which expand and improve year after
year, including:
- Inventive/Commission/Bonus opportunities (Based on role / grade
level)
- 401(k) retirement savings plan with matching contributions
(once eligibility requirements have been met) -
- Comprehensive health coverage (medical, dental, vision, company
paid short-term disability, and long-term disability) and life
insurance benefits for you and your dependents.
- Paid time off & paid holidays (depending on role and month of
hire)
- Your career at Ace is more than just a job. It's a chance to be
part of something meaningful. We help locally-owned businesses
thrive and make an impact in their communities - and we support our
employees in doing the same by offering an annual Ace Cares Week,
time off work to volunteer at an organization of your choice,
opportunities to help Children's Miracle Network Hospitals and the
Ace Helpful Fund through the Ace Foundation
- Ace invests in every employee we hire, with a key focus on
development and coaching. We offer classes, facilitator-led
courses, and a generous tuition assistance program, plus a
performance management approach that goes beyond the typical annual
review. -About Ace Hardware Home Services -Ace Hardware Home
Services is the most trusted provider of home preservation services
backed by Ace Hardware and offering a wide range of residential
maintenance and home repair services including plumbing, heating,
cooling, electrical, handyman and painting. -Ace Hardware has been
serving neighbors throughout America for nearly 100 years. Ace
recognized the need for a trusted service provider for home repairs
and launched Ace Hardware Home Services (AHHS). -AHHS is now
Bringing Helpful to Your Home--- and it is our mission to deliver
the same level of Helpful service, convenience & quality that you
have come to expect from Ace Hardware. -Equal Opportunity
Employer
-Ace Hardware Corporation and its subsidiaries are committed to a
policy of promoting equal employment opportunities. The company
recognizes the importance of diversity and leveraging the skills
and talents of all people to the mutual advantage of each
individual and the organization. The company is committed to the
prevention of employment discrimination related to race, religion,
color, sex (including sexual harassment), gender identity, national
origin, age, marital status, disability and military or veteran
status, sexual orientation or any other action covered by federal
or applicable state/local laws.DisclaimerThe pay range for this
position starts as listed in the job posting but could be higher
based on education and experience. Please note, compensation
decisions are dependent on the facts and circumstances of each
opening. We take into consideration the minimum requirements
outlined in the job description, such as an individual's education,
training and experience, the position's work location, required
travel (if any), and external market conditions when determining
the final salary for potential new hires. - -Be aware that salary
estimates published via alternate online job boards may not be a
true representation of the actual pay range offered for this
position. Please refer to the position description for the accurate
starting pay range information and feel free to discuss this with a
Talent Acquisition professional if you are chosen to move forward
with an interview. - -This written "Position Description" is not
intended to cover all aspects of the position listed. It is meant
to cover the basic/general essential job functions of a particular
position. Ace Hardware Corporation reserves the right to change job
duties, including essential job functions, according to business
necessity. -
Keywords: Ace Home Services, Warner Robins , Part-Time Customer Service/Dispatch, Hospitality & Tourism , Cartersville, Georgia
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