Hotel Front Desk Receptionist
Company: Hilton Garden Inn
Location: Warner Robins
Posted on: January 18, 2023
|
|
Job Description:
We are searching for an enthusiastic, service-focused Hotel
Front Desk Agent to join our guest services team. You'll welcome
guests, manage accounts, answer inquiries, and field complaints to
ensure we deliver an excellent experience to every guest. You will
bring excellent communication skills and a passion for putting our
guests first. If you love interacting with people in a positive
work environment, apply now!
Responsibilities:
Handle customer complaints as necessary
Greet, check-in, and check out guests when they arrive and leave
the premises, distribute keys and room assignments, and record
credit card information
Work with the housekeeping staff to ensure rooms are ready for new
guests
General bookkeeping: ensure all hotel guest account information is
accurate and up-to-date
Manage room bookings in-person, online, and through incoming calls,
and answer inquiries about guests' needs, including questions about
available rooms, amenities, room rates, special requests, and
rewards programs
Qualifications:
Excellent time management skills, organizational skills, customer
service skills, and interpersonal skills
High school graduate, GED recipient, or equivalent
1 year of experience in the hospitality industry as a hotel front
desk agent, hotel receptionist, or guest service specialist
preferred
Exhibits working knowledge of Microsoft Office and reservation
management systems
Well-versed in taking telephone calls and handling stressful
situations
About Company:
At Hilton Garden Inn, our mission statement is simple: -
"To provide legendary service to our guests by empowering our team
to consistently deliver the spirit of hospitality in a safe and fun
work environment." -
Keywords: Hilton Garden Inn, Warner Robins , Hotel Front Desk Receptionist, Hospitality & Tourism , Warner Robins, Georgia
Click
here to apply!
|