Hotel Front Desk Rep

Company: Wyndham Property
Location: Warner Robins
Posted on: November 19, 2022

Job Description:

We are looking for an energetic, motivated, and professional Hotel Front Desk Rep to provide an exceptional experience to every guest at our hotel You must be a team player to communicate and work together with all departments. The ideal candidate has outstanding communication skills, a strong work ethic, and a commitment to guest service satisfaction.

Responsibilities:
--- Manage registration process
--- Check guests in and out accepting payment along with appropriate deposits
--- Be able to work as a team with all front desk staff
--- Work together with housekeeping staff to make sure guest rooms are clean and ready to rent
--- Verify all clean vacant rooms are entered properly into the system
--- Make sure guest rooms are clean and ready to rent
--- Able to handle all guest situations
--- Answer incoming calls and questions about rates, availability, amenities, rewards programs, and special requests
--- Book reservations accepting credit cards to guarantee the reservation
--- Able to follow Ramada guidelines
--- Able to show event space to potential clients on behalf of the Corporate Sales Manager
--- Assist guests in directing them to local shops and restaurants

Qualifications:
--- Must have at least 2 years of hotel front desk experience
--- Possess strong customer service skills, interpersonal skills, organizational skills, and time management skills
--- Must be able to be a team player and work well with all departments
--- Comfortable assisting guests over the phone as well as in-person
--- Candidate should have strong problem-resolution skills
--- MUST have a professional appearance and conduct
--- MUST HAVE reliable transportation and be on time for your shifts
--- Synexis experience preferred
--- The position is for alternating shifts and the candidate must be available Monday through Sunday

About Company:
Ramada Hotel is a Wyndham property in the center of the business district of Warner Robins. We are located close to the Warner Robins Air Force Base. Our employees are expected to work as a team and be able to handle all guest situations with a smile!

Keywords: Wyndham Property, Warner Robins , Hotel Front Desk Rep, Hospitality & Tourism , Warner Robins, Georgia