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Front Office Manager

Company: Hilton Garden Inn
Location: Warner Robins
Posted on: November 26, 2022

Job Description:

Assists General Manager with the daily operations, primarily at the front desk. Assists in handling all aspects of Operations to ensure quality service to both guests, fellow employees, vendors, and ownership. Handles many of the administrative duties of the front desk.

--- Ensures that all FD staff is delivering the highest level of guest interaction and satisfaction
--- Reviews required Audit Reports daily and assess for mistakes and correct any problems ASAP
--- Ensures Advance Deposits, No Shows, 3rd parties are billed correctly on a daily basis
--- Works with GM and the front desk team to manage efficient check-in/check-out processes to drive room revenues, i.e Perfect Sell Strategy, qualifying reservations, proper room assignments, proactively anticipating VIPs and Honors members, etc.
--- Responsible for FD inventories and supply requests
--- Typically appointed as Honors Champion and upholds all responsibilities of the title according to Standard
--- Responsible for making front desk schedule and posting in a timely manner (team reports changes to him/ her). Ensures properly manned and trained personnel for all FD shifts at all times
--- Assists in hiring processes for all depts, especially front desk agents
--- Manages FD training to ensure Hilton and ownership's standards are met at all times
--- Assists GM in ensuring all Direct Bill accounts are handled, billed, and collected accurately and in a timely manner
--- Responsible for / Assists GM in the upkeep of all QA documentation log books, i.e. ADA, Service Recovery, 100%s, etc.
--- Responsible for / Assists GM in answering all SALT surveys and Guest Assistance queries in a timely manner that meets Brand requirements and that of ownership
--- Responsible for Tax Exemption documentation. OnQ matches all folios correct tax forms at all times
--- Follows up on Shift Logs with the team, reports issues to GM for resolution
--- Acts as liaison and support between all depts for communication and smooth operations as a whole to ensure Brand expectation
--- Inspects rooms at least once per week
--- Assists GM DOS with Sales efforts, including but not limited to: group inquiries, bookings, contracts
--- Attends Sales Meetings and communicates any information to the front desk team
--- Assist GM in hosting morning huddles with housekeeping when possible

--- Submit reports and checklist information in a timely manner to GM/ Ownership -
--- Become proficient with all computer systems and all reporting functions
--- Understand that as demand fluctuates in the hotel with events & group occupancy, scheduling is subject to change. Must be able and willing to work as needed to fit the needs of the hotel and team
--- Position includes weekends, nights, audit shifts, and holidays if necessary
--- Must be available at all times via cell phone or email
--- Perform any and all duties not specifically outlined above that are an inherent part of the position. -Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner

About Company:
At Hilton Garden Inn, our mission statement is simple: -

"To provide legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and fun work environment." -

Keywords: Hilton Garden Inn, Warner Robins , Front Office Manager, Administration, Clerical , Warner Robins, Georgia

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