Ready to start the new year off with a challenging new
We are currently seeking a Technical Support Specialist II.
Th Primary responsibility of this position is monitoring and
configuration of materials for postal, fax, and email fulfillment.
This position requires daily monitoring of reports and processes to
ensure fulfillment applications are functioning correctly. Employee
would be required to escalate issues to the appropriate teams when
inconsistencies are discovered. The employee will work closely with
the Fulfillment/Communications teams and other IT teams to ensure
that any issues related to efficient and effective operations are
identified, escalated and addressed.
? Ability to make small changes XML and HTML code based off
requests from the client, sometimes with little time to test.
? Work directly with communication and fulfillment teams to resolve
? Ability to overcome issues as they arise while not impacting the
goal dates associated with the projects.
? Manage and organize changes that need to occur to source systems,
fulfillment systems, or the vendor.
? Work with IT teams to initiate changes and save development
? Monitor Fulfillment Systems processes daily and open issue bugs
and tickets with the IT team accordingly.
? Report issues back to the source system teams accordingly.
? Monitor the output of fulfillment requests from the various
? Review all available reports to ensure the fulfillment process is
functioning correctly from source system to vendor.
? Knowledge of multiple teams responsibilities to ensure issues are
escalated correctly to ensure resolution and effectiveness.
? Ability to effectively research any issues that arise related to
? Report back research findings to management and other non-users
in a coherent and clear way that will lead to resolutions.
? Excellent problem solving skills.
? Excellent written and verbal communication skills.
? Excellent collaboration skills promoting teamwork, innovative
thinking, attention detail and quality.
? Self-motivated with strong work ethic.
If you meet the qualifications, please apply TODAY! We are an equal
employment opportunity employer and will consider all qualified
candidates without regard to disability or protected veteran